Transparency & Trust at the Heart of Our Practice

At Resolve Hypnotherapy, we believe clear communication and ethical practice are essential to your healing journey. These pages outline how we protect your privacy, what to expect from our services, and the boundaries of hypnotherapy as a complementary practice.

Privacy Policy

Last Updated: December 2025

Our Commitment to Your Privacy

Resolve Hypnotherapy ("we," "us," or "our practice") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a session, or engage with our services.

As a mental health practice in British Columbia, we comply with the

Personal Information Protection and Electronic Documents Act (PIPEDA)

and all applicable Canadian federal and provincial privacy regulations.

1. Information We Collect

A. Information You Provide Directly

Booking & Contact Information:
Name, email address, phone number, and location when you request a consultation or book a session.
Session Information:
Health history, mental health concerns, trauma background, personal goals, and any other information shared during sessions or consultations.
Payment Information:
Billing address, payment method details (processed securely through third-party payment providers; we do not store credit card numbers directly).
Communication Preferences:
Your preferred contact method and any accessibility or accommodation requests.

B. Information Collected Automatically

Website Analytics:
Device type, browser, IP address, pages visited, and time spent on our website (collected via standard analytics tools to improve user experience).
Cookies & Tracking:
We use minimal cookies only for website functionality and user preferences; no tracking cookies for marketing purposes.

2. How We Use Your Information

Your personal information is used solely for:

Providing hypnotherapy services and delivering care aligned with your therapeutic goals.
Scheduling sessions, sending appointment reminders, and facilitating communication about your sessions.
Processing payments and maintaining billing records.
Improving our website functionality and user experience.
Complying with legal obligations (e.g., child protection, duty to warn).
Sending educational materials or practice updates only if you have opted in.

We do not use your information for marketing purposes without explicit consent, and we never sell or share your data with third parties for commercial gain.

3. Confidentiality & Session Privacy

Everything you share during hypnotherapy sessions is

strictly confidential

. Session notes, recordings, and personal information are:

Stored securely in encrypted digital formats or locked physical files.
Accessible only to Steve Morrison and authorized practice staff.
Never shared with third parties except when legally required (e.g., court orders, imminent danger to self or others).
Retained for the duration of our professional relationship plus a reasonable period for legal compliance, then securely destroyed.

Exception to Confidentiality:

We are obligated to break confidentiality if there is imminent risk of harm to you or others, suspected abuse of a child or vulnerable adult, or a court order requiring disclosure. We will inform you of any such disclosure except where legally prohibited.

4. Data Security

We implement industry-standard security measures to protect your personal information:

Secure HTTPS encryption for all website communications.
Encrypted storage for digital session notes and client records.
Password-protected access to client files and booking systems.
Regular security audits and updates to prevent unauthorized access.
Limited staff access to sensitive information on a need-to-know basis.

While we take every precaution, no system is 100% secure. By using our services, you acknowledge this inherent risk and consent to our security practices.

5. Third-Party Service Providers

We may use trusted third-party service providers to support our practice:

Video Conferencing:
Zoom or similar secure platforms for online sessions (encrypted and HIPAA-compliant).
Booking & Scheduling:
Secure booking systems to manage appointments.
Payment Processing:
PCI-compliant payment providers (Stripe, PayPal, etc.) that do not store full credit card data.
Email Services:
Secure email platforms for appointment reminders and communication.

All third-party providers are contractually obligated to maintain confidentiality and comply with privacy regulations.

6. Email Marketing & Communication Preferences

We only send educational materials, session reminders, or practice updates to clients who have explicitly opted in. You may:

Unsubscribe from marketing emails at any time by clicking the unsubscribe link in emails.
Request to receive only appointment reminders and essential communications.
Update your communication preferences by contacting us directly.

7. Your Privacy Rights (PIPEDA)

Under PIPEDA and Canadian privacy law, you have the right to:

Access:
Request a copy of all personal information we hold about you.
Correction:
Request that we correct any inaccurate or incomplete information.
Deletion:
Request deletion of your information (subject to legal retention requirements).
Portability:
Request your information in a portable format.
Opt-Out:
Withdraw consent for specific uses of your information.

To exercise any of these rights, contact Steve Morrison at [email protected] or phone (780) 742-3117

. We will respond within 30 days.

8. Children's Privacy

Resolve Hypnotherapy services are generally provided to adults. If services are provided to minors, a parent or legal guardian must provide informed consent, and session records may be shared with the parent/guardian as required by law. We do not knowingly collect information from children under 13 without parental consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes via email or by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

Questions About Your Privacy?

If you have concerns about how we handle your personal information or wish to exercise your privacy rights:

Email: [email protected]

Phone: (780) 742-3117

Address: #1 1110-Ash St
Creston, B.C. V0B-1G3

If you have unresolved privacy concerns, you may contact the Office of the Privacy Commissioner of Canada at

www.priv.gc.ca

or 1-800-282-1408.

Ready to Begin Your Healing Journey?

Now that you understand our commitment to transparency, safety, and ethical practice, we invite you to schedule a free discovery call to explore how hypnotherapy can support your personal growth.

Book a Free Discovery Call

Resolve Hypnotherapy

Trauma-informed, certified hypnotherapy in Creston, BC and online.

Quick Links

Book Discovery Call Terms of Service

Contact

#1 1110-Ash St Creston, B.C. V0B-1G3 [email protected] +1 (780) 742-3117 Available in-person & online

Credentials

✓ IACT Certified ✓ IMDHA Member ✓ 400+ Hours Training ✓ Clean Criminal Check ✓ Trauma-Informed

Resolve Hypnotherapy is a complementary mental health service and does not replace medical, psychiatric, or psychological treatment. See Disclaimer